Pursuant to articles 52-59 of the Consumer Code (Legislative Decree 206/2005 and subsequent amendments) the consumer has the right to withdraw from the contract without having to provide any reason and at no cost other than those provided by law (art. 56 paragraph 2 and art. 57); to exercise this right, you can send an explicit declaration (for example a letter sent by registered mail) to the seller AM Group srl – Via Soperga, 25 – 20127 Milan, also using the pre-printed form to be requested from the seller at the time of delivery or at a later following.
For the purposes of exercising the withdrawal, the consumer must send the communication referred to in the introduction no later than 14 days from the day on which the consumer or a third party designated by him acquires physical possession of the goods. The deadline within which to exercise the right of withdrawal is considered respected if the communication relating to the exercise of the right of withdrawal is sent by the consumer before the expiry of the withdrawal period.
The consumer is required to return the goods, intact, in the exact same state of conservation at the time of purchase, to AM Group srl, without undue delay and in any case within 14 days from the date on which he communicated his decision to withdraw from the contract.
The return through the exercise of the right of withdrawal involves the reimbursement by AM Group srl of the consideration for the purchased item as well as, where present, the delivery costs, while the direct return costs are charged to the consumer. The refund will normally be made using the same payment method used by the consumer for the initial transaction.
Am Group srl is not required to reimburse the consumer for any additional costs deriving from the choice of a different and more expensive shipping method than the one offered.
Excluding cases in which AM Group srl has not offered to collect the goods itself, AM Group srl may withhold the refund until it has received the goods.
In the event that the object is not in the same condition as it was at the time of sale, the withdrawal will expire.
